QTIP

I attended a workshop today on engaging with vulnerable populations. It was great and I took a lot away that I'll write about over the coming days. 

The most important part though that the very gifted teacher passed on was QTIP: Quit Taking It Personal. A lot of the times when someone gets upset it's because they don't feel heard. If we can stop ourselves from making it about us, it is more likely we can find a resolution or at least not escalate the situation. We're always in control of how we react to a situation and the more we can keep our ego out of it the better.